Building a new website is a big deal. It takes a lot of time and effort from many people. If you were expecting to simply place an order and be notified when your site is done, you should be prepared for disappointment. That is how basic templates are delivered, not how great websites are built.
If you've ever been involved in building a house, you probably have some insight into how building a website really works. Before any wood is cut, thousands of decisions are made, from choosing a plot of land to choosing the knobs on the kitchen cabinets. In between is a wide spectrum of issues that concern many players--the architects, developers, construction workers, interior designers, landscapers, and of course, the customer. With the cost of the design and construction of a house, you'd expect the project to require a lot of time and effort from many people. We need to have the same expectation of web projects.
It's the first month of the new year, and like most of us, new projects are probably on your mind. Now that I've generally set you up with more realistic expectations of scope, complexity and time, I'd like to recommend a few specific questions to consider in advance of any new web projects you undertake in the coming year.