Yesterday morning, Katy (my wife) and I went to a new store that one of our clients just opened (3Cups.net - the site is going live this week). Chris Butler and Carolyn (his wife) happened to walk in right behind us. It was very nice.
Chris, being the diligent guy he is, checked his feeds yesterday morning and found that one of our clients, Jill Whalen of HighRankings.com found a bug on her site and mentioned it in a Twitter tweet, and she has Twitter and Facebook fused. Now, Jill is one networked lady, so she basically told thousands of people that her site had a bug before we even knew about it. Fortunately, Chris was among those thousands. He promptly issued an APB to our developers and within two hours - early on a Sunday - the bug was fixed and we let Jill know via a comment on her Facebook page.