Starting today, the next book well be reading together is SEND: The Essential Guide to Email for Office and Home, which I reviewed briefly here, and more in-depth here.
Weve read and recommend several other books as a team here at Newfangled, including these:
> Zingermans Guide to Giving Great Service
> Dont Make Me Think!: A Common Sense Approach to Web Usability
> Selling the Invisible: A Field Guide to Modern Marketing