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BLOG  |  FEBRUARY, 2010

Bringing the Right Visitors to Your Site

February 24, 2010 at 3:26 pm

"It's up to you as a website administrator to carefully craft your meta description, meta title, and the content on the page so that they match the intentions of the users visiting your site."

This line, from a recent screencast in which I discussed keywords and "user intent" with Brian Chiou, really stood out for me. It hits the nail on the head in terms of basic things you can do to improve website traffic and user engagement. Accurate keywords in meta data and site content are some of the easiest and most effective tools available to our clients - yet so many overlook them!

(Note: Throughout this post, I'm talking about search keywords, not meta keywords.  Search keywords are words and phrases that a user will most likely search for on a search engine.  Meta keywords, a list of words included in your meta data, are a whole other story.)

To fully understand keywords and user intent, you first need to understand the two types of traffic:

  1. Direct: visitors who already know you, and who type your URL directly into their browser or click a direct link
  2. Organic: visitors who find your site through a search engine

Direct visitors are looking specifically for your site, so their user intent will inherently match your content.  On the other hand, organic visitors are looking for their search queries.  An organic visitor's search query is his user intent - if he searched "how to build a website" and your site appears in the results, he expects your site will have the information he's looking for.  The only thing he knows about your site is what search engines have told him, and they get their information by analyzing your content, meta data, etc.

How Organic Visitors Find Your Website

There is a lot of potential to expand your customer base through organic traffic, so you want to make sure you're targeting organic visitors successfully.  However, you don't want to target any old search engine user.  It's not how many visitors you get; it's how many of the right visitors you get.  You want to attract those users who are actively seeking out, and will benefit from, your site's offerings.  When a visitor's intent matches your content, he is more likely to be satisfied with your site and to act accordingly - whether it be conversions, referrals, repeat visits, etc.

The Right Visitor vs the Wrong Visitor

The easiest way to make sure intent and content match is by using popular and pertinent search phrases, or search keywords, throughout site content and meta data.  Our three-part screencast series will provide a more in-depth review of keywords, but in the meantime here's a list of helpful Newfangled resources to get you started:


Comments
Brian Chiou | February 25, 2010 11:57 AM

Great post Jillian. There is usually a lot of data found in the keyword report which ends up dissuading people from focusing on it. But, knowing what your visitors are looking for is a good first step towards increasing your conversion rate.

Jillian | February 25, 2010 1:34 PM

Thank you, Brian. I do believe you are responsible for the quote from our screencast script, and that's what got me thinking about this topic in the first place!

One of the keys to building a successful website is to think like a user-- to understand how they get to your site, what motivates them, and what they're looking for. Keywords, SEO, and analytics are all extremely helpful ways to better understand your users... But you're right; they can definitely be intimidating!