Newfangled works with independent agencies to create lead development web platforms for their clients.

Newfangled works with independent agencies to create lead development web platforms for their clients.

5 Low-Cost, Big Impact Investments You Should Make



So here they are, in order of expense, from greatest to least...

5. Smart Search

In last month's newsletter, I mentioned that considering two basic behavioral personas, browsers and searchers, is critical to ensuring the best user experience on your website. A browsing-oriented user will tend to explore menus and scan pages before making navigation decisions—getting a lay of the land, so to speak. On the other hand, a search-oriented user will tend to use whatever search tools are available to find either a specific piece of information or to get a sense for what information is available. If you think about it, that means a search-oriented user isn't that different from a browser—seeing what's available in addition to getting a pinpointed result for a specific query is just as important. This insight has led many websites to adopt more visual and exploratory search tools, which provide a significant gain in power to the searcher but also quickly show all the content the site has to offer.

smart search examples

At Newfangled, we've been calling this feature "smart search." If you've visited Apple.com in the last couple of years, you've probably seen it in action. The gist is that the search tool has a pre-defined set of content from the website that it will index, and in some cases, particular fields that it will look to match with the user's search query. With this approach, a smart search tool could be configured, as it is on one of our client's sites, Brahmin.com, to display results for particular categories—like "black" and "tote"—as well as specific product names. The query is submitted in real time, so as you type, the results change. With instant feedback like that, the smart search is an incredible synthesis of searching and browsing!

Of the items I've listed in this article, adding smart search functionality is certainly going to be the most expensive upgrade. Depending upon the complexity of its configuration (this will be relative to the size and content of your site), it's likely to be more than $1,000. But, that's a small investment compared with the power it will bring as a bridge between your site's content and users.

4. Calls to Action

Imagine walking in to the Apple store. You spend some time browsing the computers and gadgets up front, then make your way to the back and look over the accessories. You're just about ready to buy, but as a question crosses your mind about the item you're considering you look around and realize you're the only one there! You spend a moment or two scanning the room and even walking the periphery, but when you find no one, you give up and leave. Maybe you'll come back, maybe not.

For anyone who has been to an Apple store, that scenario is just all wrong. What would the store be without half a dozen friendly customer service people in matching, bright, solid-color t-shirts? Well, it would be a gallery—that's pretty much it. Maybe you can see where I'm going with this. Your website needs the same thing that the staff at the Apple store offers to its customers: a way to engage. A website without calls to action—ones that enable users to get more information, subscribe to content, register for events, or make purchases—is nothing more than a brochure. Or, like an Apple store without customer service staff, a missed opportunity.

Calls To ActionWe've been talking about calls to action (CTAs) for a while now, and they're definitely becoming basic knowledge for marketers. So if you don't have them on your site, think about who you're trying to reach, what they want from you, and what you want from them. If you can answer those questions, you'll know what the best CTAs will be. But now we need to get better at making our CTAs more effective. Here are some basic pointers: First and foremost, be selective and make sure that the one or two (at most) CTAs on a page are the best next steps given that page's content. Second, make sure they're clear about what the user will gain from responding. Ambiguous "contact us" opportunities are not likely to get much action. Third, be concise. Keep the explanation to a minimum; you shouldn't need much more than a short sentence or phrase to articulate what the call to action is. And finally, make them compelling. As Mark O'Brien wrote in an older post about CTA's, they "should be easy to say yes to." Pretty straightforward, right?

3. Tracking Conversions

If you think about the life cycles of visitors to your website, the first major hurdle is getting them there in the first place (more on that in #2, below). But once they do get to your site, the big question is, what next? Ideally, the calls to action you create will encourage your visitors to engage with you. So that's point #1: Each CTA on your site should correspond with a goal in your analytics account.

If you haven't done that, here's a very simple step-by-step procedure for setting up goals from my first newsletter on how to use Google Analytics. If you have set up goals, you're probably used to creating advanced segments using the particular goals as key metrics (say, all sessions entering on a particular landing page that included a webinar registration, or something like that). Advanced segmentation is highly recommended.

Google analytics dataBesides the forms you've build in to your site, there are actually other opportunities to gather data that will be helpful in building a deeper understanding of how it is being used by your visitors. For example, you may want to track when assets are downloaded from your site, like whitepapers or other files you're offering. We've done this for many of our clients by adding a snippet of code to the URLs for these files, which allows Google Analytics to see and measure these files in the same way it does with unique pages. That's a powerful tool! You can also do a similar thing with videos, which will let you track when a video is played and include that data in your analytics account. For sites that embed videos from other sources, like YouTube, this is a great way to maintain Google Analytics as your main site data repository.

In general, adopting a discipline of measurement with everything you do on the web is one of the best investments you can make—primarily of time—in your website. If you'd like to learn more, start with our newsletter on in-depth website measurement.

2. On-page SEO

I just published an article on SEO in December—How SEO Works—which covers how search engines work and the specific ways you can optimize your content for them—so I won't go into too much detail here other than recommend that resource to you.

Now here's the pitch: Open up your website and pick a page—your "About Us" page, for instance. Now look at the top of your browser where the title tag is displayed. If it says, "About Us," then your site badly needs some basic SEO attention. Think about it: What does "About Us" tell anyone? Nobody (except for people like me trying to make a point) searches for "about us," so a title tag like that will just bury your page along with the millions of other "About Us" pages on the web. And, just in case you were wondering, your company name isn't a much better alternative. The only people a title tag like that is likely to help are those that already know about you (Hi, Mom!). What you want to do is create a title tag describing the contents of the page so that people who don't know about your site but are looking for the information you are providing will find it.

improve your site's SEOThe title tag is just one of four key on-page factors that you can control on your website. Taking the time (again, hopefully the only investment here is time) to improve your site's SEO is one of the most valuable things you can do to ensure that your site attracts qualified traffic, or, in other words, is doing what it was built to do.

1. Write More

Writing isn't easy. In fact, it's probably the most difficult thing to do well that I've listed in this article. But it's also the most important discipline to master if your website is going to succeed based upon a content-driven strategy. Without writing, there is no content (yes, this is even true for video-focused sites; good video gets written first). That's why it's #1. Except for some very specific exceptions, you should be doing your own writing, which, yes, takes lots of time, but shouldn't change your cash flow.

Assuming you've figured out what kinds of content you are going to write (if not, Content 101 is the course for you), the next thing to do is get to work. But you'll need to set yourself up for success. Writing isn't a one-time event, it's a discipline that you're going to need to foster in your professional life in order to accomplish your goals in a sustainable way. Since this is such a massive topic, here are some suggestions in the form of links (to more content that will hopefully help you):





Comments

Alex | March 3, 2011 10:43 PM
Thanks for another good post. Each of these hits on a different thing part of what maintaing a site is all about, thinking about how people use it, thinking about how the site can collect information from users, how people find the site, how you measure the site's success, and even how to create content. As far as list posts go, this one is diverse in all the right ways.
MaggieB | March 6, 2011 6:36 PM
I'm really interested in the Smart Search. How does it work? Also, in agreement with Alex: You've got lots of good ideas here, as usual.
Chris Butler | March 7, 2011 4:09 PM
Alex: Thanks for reading and your comment. I'm glad you found it helpful!

Maggie: SmartSearch is definitely the coolest item on the list! I'm guessing the result is fairly easy to predict—you type in a search query and results start appearing beneath the field in real time as you type. Ideally, that's as visual an experience as possible. But behind the scenes, we try to identify a particular content set that the SmartSearch will be optimized for, though it will also perform a basic site-wide text search. Ideally, though, the idea of optimizing it for particular content allows for queries that match particular tags or categories (which may or may not be visible to site users) to retrieve more targeted results. That's exactly what's going on in the Brahmin.com example—where a user can type in "red tote" and get only red bags that are tote style. Make sense?

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